Booking & Refund Policy
Image, Colour & Personal Consulting Services

All consultations (in-person or virtual) are confirmed only after full payment is received in advance. Partial
payments are not accepted under any circumstances.
Payment confirms acceptance of all policies mentioned below. A booking is considered final once payment is
made and confirmation is shared.

2. Rescheduling Policy
Rescheduling is permitted up to two times only. Rescheduling requests must be made at least 8 hours
prior to the scheduled appointment. Rescheduled sessions must be availed within 60 days of the original
appointment date, subject to availability. Any request made less than 8 hours before the session will be
treated as a cancellation.

3. Refund Policy
All payments are non-refundable. No refunds will be issued for missed appointments, late cancellations,
change of mind after booking, or partial attendance/early exit from a session.
In the rare event that the consultant is unable to conduct the session due to unforeseen circumstances, the
client may choose between a full refund or a rescheduled session at a mutually convenient time.

4. Late Arrival Policy
Clients are requested to be punctual. If a client arrives more than 15 minutes late, the session duration may
be reduced to accommodate subsequent bookings. Sessions will not be extended, and no refund will be
provided for lost time.

5. Packages & Bundled Services
All packages and bundled offerings are non-refundable and non-transferable. Services included in a
package must be utilised within the validity period communicated at the time of booking.

6. Transferability
Consultations are booked for one individual only and cannot be transferred to another person.

7. Results Disclaimer
Image consulting, colour analysis, and styling guidance are personalised and subjective in nature. While
professional recommendations are provided, outcomes depend on individual preferences, lifestyle, and
implementation. No specific results are guaranteed.

8. Intellectual Property
All materials shared during or after the consultation (including PDFs, colour palettes, presentations,
worksheets, or recordings) remain the intellectual property of the consultant and may not be copied, shared,
or reproduced without written consent.

9. Confidentiality
All client information, discussions, and images are treated as strictly confidential. Client images or
testimonials will only be used with explicit consent.

10. Virtual Consultation Policy
For virtual sessions, clients are responsible for ensuring proper lighting, stable internet connectivity, and
device setup. Technical issues from the client’s end do not qualify for refunds or rescheduling.

11. Policy Updates
The consultant reserves the right to update or modify these policies at any time. The policy applicable at the
time of booking will be considered final